We want billing for your care at Signet Heart Group to be as clear as possible. This summary explains how you can ask questions about a statement, discuss insurance, and arrange payment. Our offices are in Sherman, Durant, Anna, and Dallas. If you have a question about a charge, please contact us; we will help you understand the statement and the options available.
Questions About Your Statement
If you receive a bill and something does not look right, or you need an explanation of a charge, please call our office. Have your statement, date of service, and insurance information available so we can look up your account quickly. We will review the services listed, what was submitted to insurance, and any balance that is your responsibility.
Please do not wait until a statement is overdue to ask a question. The sooner we hear from you, the sooner we can correct an error or discuss next steps.
Insurance
Plans we work with include Medicare, Tricare, Ambetter, and Molina. Insurance coverage varies by plan and by service. Please check with our office and your insurer about copayments, deductibles, and any referral or preauthorization requirements before a scheduled test or procedure.
Please bring your insurance card to every visit and tell us if your coverage has changed. If we are not a participating provider for a plan, we will tell you what that means for your bill when we can determine it in advance.
How to Pay
Please call our office to discuss payment options, to make a payment, or to ask how to pay a balance. You may speak with our staff during office hours, Monday through Friday, 8 a.m. to 5 p.m.
Before a Test or Procedure
For scheduled procedures and some tests, you may have a copayment, coinsurance, or deductible due. If you would like an estimate before the date of service, please ask us. Estimates are not a final bill; the amount can change based on what is actually performed and how insurance processes the claim. We will explain that difference when we talk with you.
Our Offices
You can reach Signet Heart Group at:
- 2800 North Highway 75, Sherman, TX 75090
- 1727 Chuckwa Drive, Suite 100, Durant, OK 74701
- 450 N Standridge Blvd, Suite 104, Anna, TX 75409
- 9440 Poppy Dr, Dallas, TX 75218
Bill Payment FAQs
Why did I receive a bill after I already paid a copay at my visit?
A copay collected at the time of service is only part of your responsibility. After insurance processes the claim, you may still owe coinsurance or a deductible balance. The statement should show what insurance paid and what remains. If the remaining amount is unclear, call us and we will walk through it with you.
What if I think my insurance should have paid more?
Contact us and your insurer. We can review what was submitted and whether a correction or appeal is appropriate. You may also need to call the plan to understand how the claim was processed under your benefits.
How can I pay a balance?
Please call our office to make a payment and to ask which methods are available.
What if I cannot pay the full balance at once?
Please call our office to discuss payment options before the due date.
Who should I call about a hospital bill?
A hospital or facility bill is often separate from our professional statement. If the letter is from a hospital or an imaging center, please contact the number on that statement. If you are not sure whether a charge is from Signet Heart Group, we can help you identify it.
Contact Us About Billing
For questions about a statement or to make a payment, please call our office or request an appointment online if you also need to schedule care. We see patients at the Sherman, Durant, Anna, and Dallas addresses listed above. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
